Only Owners can buy Pro on a workspace — billing's handled centrally. If you're a teammate (Member or Admin) and you'd like Pro, the Sales Hub has a built-in request flow that sends a polite message to every Owner.
How to send a request
Click any Upgrade button
Anywhere you see an orange Upgrade or “Get Pro” call-to-action — the trial countdown pill, the locked-contact prompt, the email settings page when paused, the pricing page.
If you're not an Owner, you'll get a request modal instead of checkout
We detect that you can't buy Pro yourself and switch the flow to the request form.
Add a short note (optional but recommended)
Something like “We're hitting the 500 contact cap” or “Want to connect my Gmail to track customer emails on contacts”. Owners read this; specific reasons get a faster yes.
Click Send request
Every Owner on the workspace gets an email with your name, the workspace name, your note, and a one-click button to upgrade.
Who gets notified
Every Owner of the workspace receives the email. If your company has multiple Owners (e.g. two co-founders), they all see it. Whoever acts first upgrades the whole workspace; the request is automatically marked fulfilled.
What the Owner sees
- An email titled “{Your name} requested a Pro upgrade” with your note.
- On their next visit to any Sales Hub page, an amber banner at the top says “{N} pending upgrade request{s}” with a button to review and approve.
- On the Settings → Billing page, a section listing every pending request with each requester's name, note, and timestamp.
What happens after they upgrade
- Pro turns on for the whole workspace immediately.
- Pending requests are auto-marked fulfilled.
- We send a quiet confirmation email to everyone who requested it (so they know their ask landed).
If your request is ignored
No automated follow-up — we don't want to spam Owners. If your request hasn't been actioned in a few days, the most effective move is the obvious one: walk over and ask. Or text them. The request flow is a forcing function for the conversation, not a replacement for it.
Make the case
Owners say yes when they understand what they're getting. Tell them: how many active contacts you have today, why the 500 cap is biting, how email integration would change your follow-up, what time it would save. Concrete > vague.
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